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Natural fibre bags are the quintessential summer accessory, perfect for everything from beach outings to market runs. Their natural, rustic charm makes them a beloved addition to any wardrobe. However, to keep your bag looking its best, it requires some special care. Here’s a comprehensive guide to ensure your bag remains in top condition season after season.

Dust Off Regularly: Use a soft, dry cloth or a soft-bristled brush to gently dust off your bag. This helps remove any surface dirt and prevents buildup.

Deep Cleaning: If your bag needs a deeper clean, mix a small amount of mild soap with lukewarm water. Use a soft cloth or sponge, dip it into the soapy water, and gently wipe down the bag. Avoid soaking the straw, as excessive moisture can weaken the fibers.

Drying: After cleaning, let your bag air dry in a well-ventilated area away from direct sunlight. Direct sunlight can cause the straw to become brittle and discoloured.

Avoid Overloading: Straw bags are sturdy, but they aren’t meant to carry heavy loads. Overloading can distort the shape and weaken the structure. Stick to carrying light to medium-weight items.

Handle with Care: When carrying your straw basket bag, use the handles or straps rather than grabbing the fibres itself. This prevents undue stress on the woven material.

Storage: When not in use, store your straw bag in a cool, dry place. Stuff it with tissue paper to help maintain its shape, and keep it in a dust bag or pillowcase to protect it from dust and sunlight.

Waterproofing: Straw is naturally absorbent, so it’s important to protect your bag from moisture. Consider using a fabric protector spray specifically designed for natural fibers. Test it on a small, inconspicuous area first to ensure it doesn’t discolour the fibre.

Quick Response to Spills: If your bag gets wet, blot the moisture immediately with a dry cloth. Do not rub, as this can spread the moisture and cause stains. Allow the bag to air dry thoroughly.

Stain Removal: For stubborn stains, use a slightly damp cloth with a touch of mild soap. Gently blot the stain, then wipe with a clean damp cloth to remove any soap residue. Let the bag air dry.

Fresh Air: If your  bag starts to develop an odour, let it air out in a dry, well-ventilated area. Avoid leaving it in direct sunlight for extended periods.

Baking Soda: To absorb odours, you can place a small amount of baking soda in a breathable pouch or wrap it in tissue paper and leave it inside the bag for a few days.

Shape Retention: Always store your  bag in a way that maintains its shape. Avoid crushing or folding it.

Repairing Minor Damage: If you notice small breaks or frays in the straw, you can carefully trim the loose ends with scissors. For more significant damage, consider taking it to a professional who specialises in repairing natural fibre materials.

Off-Season Storage: If you only use your straw basket bag seasonally, take extra care when storing it during the off-season. Clean it thoroughly, let it dry completely, and store it in a cool, dry place away from direct sunlight. Use a dust bag or a pillowcase for protection.

Reinforcement: Over time, the handles and other parts of the bag might show signs of wear. Consider reinforcing these areas with leather or fabric patches to extend the bag's life.

By following these tips, your straw basket bag can remain a charming and functional accessory for many years. Proper care not only preserves its beauty but also respects the craftsmanship that goes into creating these timeless pieces.

LEATHER BAGS

Leather bags are handwoven resulting in unique variations in colour and texture. These characteristics are not flaws but a testament to the handmade quality and natural materials used.

Refrain from carrying excessively heavy items to prevent deforming the bag’s shape.

If your bag gets wet, blot the water away immediately with a soft, dry cloth. Never immerse the leather in water or use artificial heat sources like radiators or hairdryers to dry it. Allow the bag to dry naturally.

Always store your bag in a dust bag when not in use. This allows air circulation and prevents mildew. Ensure the dust bag is soft and does not scratch the leather.

Returns & Shipping 

Free shipping on UK, European orders over £60.00.

As we create consciously and with sustainability in mind, so we encourage our customers to shop with us in a mindful way.  

​All our items are handmade in limited quantities and we want each purchase to be loved and cherished. To reduce the carbon-footprint of returns, if you do have any questions or you need more information about your purchase, please email info@ellyla.com before placing your order.

Please ensure that you provide the correct and full delivery address as we cannot refund the postage should the parcel be returned back to us. 

​​You will be sent your tracking number once we have despatched your order you can use the following link to track your delivery:  https://www.royalmail.com/track-your-item.

Orders shipped to European countries are delivered duty free. This is calculated and collected at checkout for a fast and efficient delivery.

Orders are dispatched the same working day.

​If you have any queries regarding your return or shipping please reach out to us on chat and we would be pleased to assist you.

RETURNS PROCESS:

If you are not completely satisfied with your purchase, you can return your goods for whatever reason, provided we receive them back within 28-days please email info@ellyla.com to notify us of this. 

UK orders: You will be sent a returns label once your return request has been authorised. Unfortunately any items returned that have been worn, soiled or are outside this 28-day period cannot be refunded. Once we receive your item back and it has been checked you will be notified and a refund will be processed to the original payment method within 7 working days, or you can request store credit with us if you prefer. 

Orders from outside the UK: You will be requested to return the item through your local post office using the International standard service. We will refund you the cost of this postage once the goods have been received. Unfortunately we are unable to generate returns labels from the UK. 

Sale items must be returned within 14 days.

Remember that even if you decide you would like to return the item we would appreciate your care and attention in carefully putting it back into the bag provided.