Politique d’expédition
Shipping Information
Delivery Options & Estimated Times
Royal Mail Tracked 48 (UK)
Delivery within 2–5 working days.
Royal Mail Tracked 24 (UK)
Next working day delivery for orders placed before 12:00pm (midday).
Royal Mail Special Delivery by 1pm (UK)
Guaranteed delivery by 1:00pm, Monday to Friday.
Royal Mail Tracked (Europe)
Delivery within 3–5 working days.
Royal Mail Tracked (International)
Delivery within 3–7 working days.
International Shipping
🇪🇺 Europe
We deliver all European orders Duty Paid (DDP).
Any applicable taxes and duties are collected at checkout and paid on your behalf, so there should be no additional charges upon delivery.
🇺🇸 United States
We deliver all United States orders Duty Paid (DDP).
Any applicable taxes and duties are collected at checkout and paid on your behalf, so there should be no additional charges upon delivery.
🇨🇭 Switzerland
Orders shipped to Switzerland may be subject to Swiss import regulations depending on the value of your order.
Where applicable, Swiss VAT and customs requirements are determined by the Swiss authorities. We recommend checking the latest import guidance before placing your order.
🇦🇪 United Arab Emirates
Estimated delivery: 3–7 working days.
To help ensure successful delivery, please provide a full delivery address, P.O. Box (where applicable) and a valid mobile phone number when placing your order.
Orders shipped to the UAE may be subject to 5% UAE VAT and any applicable customs charges. These are determined by UAE Customs and are the responsibility of the recipient where applicable.
🇸🇦 Saudi Arabia
Estimated delivery: 3–7 working days.
Orders shipped to Saudi Arabia may be subject to 15% Saudi VAT on import.
Any VAT, customs duties or clearance charges are determined by Saudi Customs and are payable by the recipient before delivery.
Important Information
Please ensure your delivery address is accurate and complete. Unfortunately, we cannot refund shipping charges for parcels returned due to an incorrect or incomplete address.
If an order is refused by the recipient and returned to us, we reserve the right to deduct the original shipping cost from any refund.
Delivery times are estimates only and cannot be guaranteed. Delays caused by Royal Mail, customs clearance, adverse weather conditions, public holidays or circumstances beyond our control may affect delivery.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Track your parcel at:
https://www.royalmail.com/track-your-item
Pre-Orders
If your order contains both in-stock and pre-order items, your entire order will be dispatched once the pre-order item becomes available.
If you would prefer to receive your in-stock items sooner, we recommend placing these as a separate order.
Estimated pre-order dates are provided as a guide and may occasionally change. Should there be any significant delays, we'll keep you updated by email.
If you have any questions about your pre-order or would like an update, please contact us at:
Need Help?
If you have any questions about shipping, delivery or returns, we'd be delighted to help.
Email: info@ellyla.com
